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Payment Methods and
Security
1) We accept Visa, Mastercard, Switch, American Express and
Switch. All credit card information entered into our buy form
is protected by industry advanced Secure Socket Layer (SSL)
technology to encrypt its identity during transmission over
the Internet. All information is protected in accordance with
the Data Protection Act 1984 and we have security measures
in place to protect the loss, misuse and alteration of the
information under our control.
2) We accept UK sterling cheques, bankers drafts and money
orders. Please make payable to Northern Lights Gallery and
send by registered post to:
Northern Lights Gallery
22 St John Street,
Keswick,
Cumbria,
CA12 5AS
United Kingdom
Please note we cannot reserve items without payment being
received and confirmed.
Shipping & Insurance
All shipping and insurance is arranged by Northern Lights
Gallery, unless you request otherwise. We deliver worldwide
by the most secure and cost effective methods available, using
only reputable and efficient international shipping companies.
All shipping charges are met by the purchaser. We ship orders
within 3 days of receipt of payment.
Refund Policy
All purchases are supported by our money-back guarantee. We
promise to refund the purchase price of any item upon safe
and approved return (less shipping and 5% banking charges),
provided: a) the purchaser has contacted us by email to obtain
the return shipping instructions; and b) the item has been
returned to us in its identical condition and safely packaged,
insured and shipped within 3 days of arrival at the purchasers
delivery address.
We store high resolution digital images of every item sold.
In the event of an item arriving with the purchaser damaged
we require detailed photographs, to be informed by email within
3 days and the return shipment to comply with our subsequent
shipping instructions; we issue a refund as soon as the insurance
claim is approved by the shipping company. In the event of
an item being lost in transit we issue a refund as soon as
the insurance claim has been paid by the shipping company,
usually 4 - 6 weeks.
Import/Export
Any required license, or any import or export requirements
or limitations are the sole responsibility of the purchaser.
Any delays related to the failure to obtain a license or to
import into a country shall not constitute a basis for rescission
or cancellation of a purchase.
Information Collection and Use
Our website uses an order form for customers to request products,
information and services. We collect visitor's contact information
(like their email address), financial information (like their
account or credit card numbers) and their subjects of interest.
Contact information is used to send orders to our customers
and to get in touch with the customer when necessary. Subject
information is used to keep visitors informed of updates to
specific categories. No information gathered from this website
is passed to any third party organisation. Users may opt-out
of receiving future mailings (see choice/opt-out below).
Storage and Security
All information gathered from this website is stored and protected
in accordance with the Data Protection Act 1984. We have industry
advanced security measures in place to protect the loss, misuse
and alteration of the information under our control.
Correct, Update or Opt-Out
This website gives users the following options for changing
and modifying information previously provided and for removing
their information from our database and to not receive future
communications or to no longer receive our service.
You can email: support@northernlightsgallery.co.uk
You can telephone or fax: + 44 (0) 1768 775402
You can write to: Northern Lights Gallery, 22 St John Street,
Keswick, Cumbria. CA12 5AS. United Kingdom.
If you have any questions about our terms and conditions
please contact:
Northern Lights Gallery,
22 St John Street,
Keswick.
CA12 5AS.
United Kingdom.
Telephone or Fax: (UK) 017687 75402 or (Non-UK) 0044
17687 75402 |
